Reel Raven FAQs

Use the Register button in the header. You need an email, a password and the country dropdown set to United Kingdom. Currency defaults to GBP for UK accounts. The whole sign-up takes under two minutes.

Identity verification is required by the operator's licensing rules. It happens once on first withdrawal and protects against underage gambling, fraud, and stolen-card deposits. UK accounts complete it with a photo ID and a recent address proof.

No. One account per person, household, IP and payment method. Duplicate accounts breach the T&Cs and any winnings on a duplicate account will be voided. If you have lost access to an old account, contact support rather than opening a new one.

Use the "Forgot password" link on the login page. A reset link arrives by email within a few minutes. The link expires in 24 hours for security; if you wait longer, request a new one.

£15 across UK debit cards, MiFinity, Cashlib and crypto. The first deposit unlocks the welcome match from £20 upwards. Deposits below £20 are processed as cash without bonus.

The casino does not add fees on deposits or withdrawals. The only fee that ever applies is the network's own rate (crypto miner fee) or the wallet provider's spread - both shown at the cashier before you confirm.

MiFinity and crypto withdrawals are released the same day, usually within a few hours. UK card cashouts arrive in up to 24 hours. VIP tiers cut the queue further: Sentinel six hours, Nightwing three hours, Raven King under one.

No. Gambling deposits funded from credit cards are blocked under UK regulator rules, and the cashier rejects credit card BIN ranges. Only debit cards are accepted.

200% up to £1,000 plus 100 free spins on the first deposit, then a 100% reload up to £500 on the second and 75% up to £750 on the third. All within 30-day windows. Wagering is 35x.

Maximum winnings depend on the match percentage. 200% bonuses cap at 3x the deposit. 100% bonuses cap at 10x. 75% bonuses cap at 12x. Cash play is uncapped. Anything above the bonus cap is forfeited.

Yes. From your account you can cancel an active bonus at any point. Cancelling forfeits the bonus and any winnings produced from it. The original cash deposit is returned to your withdrawable balance.

£5 per spin or hand. Bets above £5 while a bonus is active will void the bonus and any winnings derived from it. The cashier does not auto-block higher stakes - the responsibility sits with the player to keep within the cap.

Live chat is the fastest channel - it opens from any page once you are logged in, with response times typically under five minutes during UK daytime. Email support runs at support@reelraven.uk.com with a 24-hour response target.

Reel Raven operates under Anjouan licence ALSI-202502014-FI1, issued by the Anjouan Offshore Finance Authority to Green Champions Leader SRL. The licence is offshore rather than UKGC-issued. UK adults can register and play, but the regulator and dispute-resolution path are not UKGC.

No. GamStop covers UKGC-licensed operators only. Reel Raven holds an offshore licence and is not part of the scheme. If you are registered with GamStop and want UK-wide self-exclusion to apply, only use UKGC-licensed operators.

Contact support first via live chat or email. If the response does not resolve the issue, escalate to the operator's compliance team via support@reelraven.uk.com. Final-stage disputes for offshore-licensed operators are handled under the laws of the licensing jurisdiction (Anjouan).